BARBARA & ALAN ENGEN
Both Alan and I are very pleased with the work you have done for us and really appreciate your responding so quickly to resolve the concerns we've had. I was very hesitant about tearing out all of our tile, but certainly am enjoying our "new look."
Alan suggested that I add my two cents worth to his statement, so I've reworded it a bit to show that it comes from both of us. Hope this works for you:
"We're thoroughly pleased with our new bathroom. You've kept all the promises you made to us, and we'd be happy to recommend your company to anyone. Just have them give us a call."
You can use both of our names on this if you wish.
Thanks again for being so attentive and responsive and for doing such a nice job.